Training for LMV salesmen represents an important meeting point with the customer, to try to make them aware of the changing automotive market, which is faster, more difficult and more competitive. Without constant updating on new developments, the workshop risks falling behind, stuck in the same old routine, which ultimately penalises it.
The objective of Commerciale LMV’s training is to increase the specialisation and professionalism of the operators, and the introduction of new courses in the catalogue follows the market trend, with the aim of helping the customer to introduce or improve services within the point of sale.
“We try to transmit our passion, to make people better understand a difficult job, but one that is rich in satisfaction,” says Giancarlo Bianco, LMV Training Centre manager. “We try to pass on an art as old as repair and to raise a new generation of trim specialists, where manual skills go hand in hand with new technologies. This is the mission we are aiming for.”
“Vehicles today,” Bianco continues, ” are increasingly sophisticated, high-performance, sensitive to even the slightest change in set-up, tyres and controlled by electronics, which may not be perfectly calibrated. Customers are more and more demanding and, thanks to the comfort of the cars, they notice any imperfection in their driving, even the slightest. The ever increasing presence of hybrid and electric cars presents us with new challenges in the workshop, starting with the knowledge of voltage regulations, which are essential to be able to act safely on these cars. Learning about the risks and procedures for disconnecting high voltage becomes basic in order to avoid unnecessary dangers. Therefore, the PES-PAV course, in presence, skills the necessary figure to make electric and hybrid cars safe, enabling the technician to operate in risk-free conditions against possible electrocutions. The course is open to all people working on electric vehicles from the breakdown service, to the body shop, mechanic and tyre shop, and we consider it the starting point for all operators.”
The new generations of cars will effectively change the way work is approached in the workshop, and the range of servicing will be conditioned by the absence of a predominant combustion engine. The most serviceable parts, therefore, will be in the area of tyres, bodywork and suspension.
The experience and mechanical dexterity of the operator will gradually be replaced by scanning and diagnosis procedures with highly sophisticated testers. The invasion of electronics into the car, already very important, will impose new skills and better trained personnel. Even the tyre technician alone will have to have a more mechatronic approach to his work and the diagnostic tool will become a valuable aid in troubleshooting. “Certain of this,” adds White, ” we have a specific course in the catalogue for the use of basic diagnosis, aimed at all operators who do not have a specific technical background but are just starting out. We are of the opinion that these changes and evolutions will not devalue the figure of the repair technician, causing it to take second place; on the contrary, it will acquire greater importance, but it will change the professional figure, because it will have to have broader knowledge, range over several fronts, improve its preparation and continually update itself.”
A.D.A.S. is the best example, it touches all areas of the car repairer and requires periodic calibrations, even after only minor mechanical work on the car, its non-perfect functioning, affects the performance of the car, making it less than safe. Calibration, to date, is only performed by a few very skilled operators, many operations are still only carried out by the dealer.
The following LMV courses are available:
- Basic Diagnosis Course for Scan-tools.
- ADAS course, camera and radar calibration.
- Fluorinated Gas licence course.
- TPMS course.
- Basic wheel alignment and geometry course.
- Tyre assembly and disassembly course.
- Balancing basics.
Source: PneusNews.it